Returns
At The Toofy, we want you to love what you’ve ordered! However, we understand that sometimes things don’t work out. That’s why we’ve made our return process simple and stress-free.
Easy Returns & Exchanges
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Return Window: You have 30 days from the date of receiving your order to return or exchange items.
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Condition: Items must be unused, in their original packaging, with all tags still attached.
How to Return an Item
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Contact Us: Email us at support@thetoofy.store with your order number and the items you'd like to return.
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Return Label: We’ll provide you with a return shipping label.
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Send it Back: Pack the items securely, attach the return label, and send it back to us.
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Refund/Exchange Process: Once we receive your return, we’ll process your refund or exchange within 5-7 business days.
Return Shipping Costs
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Free Returns: We offer free returns on all exchanges or refunds within the 30-day return window.
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For returns outside of the return window or for items that don’t meet the return conditions, shipping costs will be your responsibility.
Refunds
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Refund Method: Your refund will be processed to the original payment method.
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Refund Time: Please allow up to 7 business days for your refund to appear on your account.
Important Note on Toothpaste Tablets
For hygiene and safety reasons, used toothpaste tablets or opened packages cannot be returned or exchanged. However, unopened and unused packages of toothpaste tablets are eligible for return or exchange within our standard 30-day return window.
Need Assistance?
If you need help with your return or have any questions, we’re here for you. Reach out to our customer service team, and we’ll make sure everything is sorted for you.
Thank you for shopping with The Toofy – we’re here to make sure you have the best experience possible!